Star Care Managed Services

It's not your average service agreement.

Star Asset Security continually invests in cutting-edge technology and personnel with the knowledge to maintain, design, monitor and service any IT and physical security system in its entirety. Enhanced analytics, artificial intelligence and ongoing rigorous training keeps us ahead of the curve and allows us to fully manage your security, increase efficiency, protect your assets and provide an immediate ROI. Star Care through our ION Center offers managed services to proactively monitor, maintain and secure your company’s entire IT environment and physical security infrastructure.

Managed Services – Security monitoring with full remote monitoring and management to ease the internal burden.

Star Care uses a framework of people, process and advanced automated technology to ensure optimal service levels, promptly resolve issues and reduce downtime. This model provides customers with a cost-efficient way to reduce liabilities, ensure compliance and increase safety. Our managed services are reliable, secure and highly scalable, allowing for solutions to be tailored directly to your business needs. With Star Care, clients receive better visibility into operations, service level reporting, client portal, access to monitoring tools and complete end to end management. Remote monitoring and management allows businesses to reduce the internal workload and benefit from an increased level of security for your physical security environment.

Managed Services Security Monitoring

Benefits of Managed Security Includes:

  • A cost-efficient way to reduce liabilities, ensure compliance and increase safety.
  • Proactive remote monitoring and management ensure the highest possible uptime and optimal system health
  • Our managed services are reliable, secure and highly scalable, allowing for solutions to be tailored directly to your business needs.
  • Security monitoring guarantees full endpoint protection of all devices
  • Clients receive better visibility into operations, service level reporting, client portal, access to remote monitoring tools and complete end to end management.
  • Receive an immediate and tangible ROI by reducing internal manpower.
  • Customer’s operational systems are cyber secured to prevent threats and readily remediate issues.
  • Software patches and firmware updates are rolled out at the right time to avert attacks and intrusions that can cripple your business by taking the network down or revealing confidential data.
  • Receive advanced data and customized dashboard reporting to make better business decisions

Star Care Managed Services Features

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Service Desk Support

  • The ION Center is SLA based, providing a multiple location service desk with certified IT and Physical Security Technicians
  • Clients receive support for requests and incidents
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Field Support

  • The ION Center provides dispatch coordination for requests and incidents that can’t be resolved remotely
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Program Management

  • Dedicated program managers are assigned to develop and deploy your physical security standards
  • We work with clients to customize the user experience with reporting, dashboards and client portals to fit within business standards and processes
remote monitoring and management

Proactive Remote Monitoring

  • We have built a secure Network Operations Center (NOC) and use advanced tools for monitoring physical security devices and IT networks
  • The ION Center provides a proactive response to alerts and incidents
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Problem Management

  • Full life cycle management of issues within your physical security environment
  • The onus is on us to provide in-depth root cause resolution of problems
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Cyber Security

  • We provide advanced anti-malware endpoint protection and intrusion detection on managed devices, patching and ongoing firmware updates
  • 24/7 monitoring of IT and physical security device system health through our Network Operations Center (NOC). We investigate into suspicious activity and remediate potential device issues, infections and malicious software
  • 24/7 monitoring for infections and malicious activity through our Security Operations Center (SOC)

Ready to take your security to the next level?

Fill the form out below for more information or give us a call today at 877-801-1616